Frequently Asked Questions
Everything you need to know about upgrading your living space.
What are your standard shipping times for large furniture items?
Most in-stock items ship within 3-5 business days. Delivery typically takes 1-3 weeks depending on your location and the size of the piece, as large items require specialized freight handling.
Do you offer White Glove Delivery and assembly services?
Yes, we offer premium White Glove Delivery for an additional fee. This service includes bringing the furniture into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy if I am not satisfied with my purchase?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that return shipping costs and a restocking fee may apply.
Are the colors shown on the website accurate to the real product?
We strive for maximum accuracy, but colors may vary slightly due to studio lighting and individual monitor settings. We recommend checking customer photos or requesting a fabric swatch if available.
Do your products come with a manufacturer's warranty?
Yes, all our furniture pieces are covered by a minimum one-year manufacturer's warranty against defects in materials and workmanship. Extended protection plans are also available for purchase.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.